On the customer-facing side, Amazon has introduced Rufus, a new generative AI-powered conversational shopping experience. It ...

For financial institutions, Smart Data represents the next stage of regulated data evolution and forms the groundwork for ...

Artificial Intelligence (AI) is evolving at a pace that has become difficult for many organizations to track. New foundation models arrive with claims of higher precision, stronger reasoning, and ...

Salesforce says it revoked refresh tokens linked to Gainsight-published applications while investigating a new wave of data theft attacks targeting customers. The cloud-based software company noted ...

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. Follow Jyoti Mann Every time Jyoti publishes a story, you’ll get an alert straight to your inbox!

Subscribe to BizTimes Daily – Local news about the people, companies and issues that impact business in Milwaukee and Southeast Wisconsin. Learn more about: American Transmission Company American ...

Microsoft plans to build a new data center in Caledonia, Wisconsin, on roughly 244 acres of land. The project requires the land to be rezoned, a decision that rests with the village's Plan Commission ...

Daniel Gerard of State Street Global Markets talks about the U.S. 10-year Treasury yield level that would make him worry about the equity markets. He also discusses his exposure to techs and why he's ...

ABSTRACT: This study examines the interaction between post-sales service quality and brand image in shaping customer loyalty within Malaysia’s national automotive sector. Grounded in SERVQUAL, ...

Once a promising but mostly supportive tool, artificial intelligence now stands at the center of how businesses manage and interpret customer data. Its capabilities are reshaping industries, enabling ...

Customer data platforms (CDPs) first gained popularity among marketing users as the technology tackled the marketing function’s complex customer data management challenges. These challenges included ...

The subscription business model, software as a service (SaaS), has become the norm for organizations of all sizes to manage everything from accounting and finance to communication and collaboration.